The tab "Payments" lists the payments received via the payment methods available on the website: PayPal and Mangopay (depending on the methods activated). Both PayPal and Mangopay provide several electronic payment options: credit card, bank card, bank transfer, etc.

Refunds can only be made via the Delcampe website if the payment was made using one of the methods linked to Mangopay and only within two months of receipt of the payment.
If the PayPal payment method was used, you must go to their website to process the refund.

In case of a Mangopay payment, the refund goes hand in hand with the cancellation of the sale(s) on Delcampe. You have the possibility to refund the full amount of the payment received or a lower amount, corresponding to the price of one or several items in the payment request. Note that the minimum refund amount cannot be less than 10 cents (all currencies included).

If you don't have a sufficient balance on your account for the refund you want to make, you will first have to credit it. For more information, go to the article "Credit my balance".

To refund your buyer

  1. Go to "Payments: History"
  2. Click on "Refund". This link can be found in the "Description” column for the la transaction in question
  3. On the following page, you will see the list of sales making up the payment request
    a) By default, all items are selected for a full refund. Keep only the items you wish to refund, uncheck the others if necessary.
    b) If you leave all items ticked, postage costs will be refunded in full.
    If you are making a partial refund, tick whether you are refunding postage and how much, or whether you are not refunding postage.
    c) Select your rating: either a comment only, or a rating of 0 or 25% and add a comment.
    d) Explain the reason for the cancellation
    Click on "Confirm".
    The platform fees refunded by the site to the buyer are given for information only
  4. A confirmation message will appear. Your buyer will be refunded the amount requested and your refund will appear as a “refund sent” or a “partial refund sent”.