Delcampe provides the option of initiating a dispute if the lot you receive doesn’t match its description.
When you open a dispute, you will be in direct contact with your seller.
The Delcampe Team will only be informed of the dispute and that you need help if you request mediation.
By default, opening a dispute applies to the entire payment request. Please select only the item(s) for which you wish to open a dispute.

To open a dispute

  1. Go to the “My purchases” page
  2. Find the payment request related to the item(s) for which you wish to open a dispute, click on “More” next to this request
  3. Click on “Open a dispute”
  4. A new page is displayed. Select only the item(s) for which you wish to open a dispute
  5. In the drop-down menu under “Reason for the dispute”, choose "Item does not match its description" 
    This reason for dispute will only be present if you have previously marked the item as received
  6. Enter a short explanation. If necessary add one or more images
  7. Click on "Open a dispute"


If your seller doesn’t answer you or you receive an answer but can’t reach an agreement, you can ask Delcampe to intervene via the "Request mediation" button. The button will either appear after two exchanges or after 14 days if there is no answer from your seller.

The time-frame for initiating a dispute is seven days minimum and 90 days maximum after the date the sale is closed.