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In this article, you'll find a tutorial created by our Customer Service team to help you better understand the new tab available on the site: the "Payments" tab. We invite you to discover it without further delay!

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We are aware that when one of our services is not operational, your ability to process your transactions is reduced. That's why we strive to resolve these issues quickly. The purpose of this article is to detail how we respond to incidents and how we keep you informed of the situation. This article covers the following topics: How to report an inc

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Delcampe started improving the payment system on 16 January 2024. This article explains the changes made as well as future changes. Changes have been made to the existing fees history and a new tab called “Payments” has been added to the website. Fee history Past process Until now, all debits made via the website were processed on the “Fee history”

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Following the changes made to the site, and in particular the introduction of the "Payments" page on 16 January, the "Payment sent" and "Payment received" tracking icons can no longer be manually ticked. We'll explain the change below: For sales made before 10am on 16 January, the icons can be activated manually. For sales made after this date, it

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Below are the answers to a series of questions we have received about the new memberships and the 2024 platform fees. This article covers the following topics:   Store plus When does the Store Plus membership come into effect? How will Club+ memberships be switched over to Store Plus? What about annual memberships? Do I need to subscribe to Store

Users who found it helpful: 23 of 56 Read the article

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There are three types of memberships on Delcampe: Club+Bronze, Club+Silver and Club+Gold. If you already have a membership and another type seems more suitable, you can change to another one.This article covers the following topics: How do I switch to a higher membership? How do I switch to a lower membership? How do I switch to a higher membersh

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It is recommended that you create fee templates to enable the automatic display of the shipping costs (shipping, discounts) your buyers will have to plan for and to facilitate the management of your sales on a daily basis.Using fee templates will ensure that your fees are clear in your terms and conditions of sale. The buyer can easily determine an

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If you have a positive balance on your account, under the "Payments" tab, you can request a transfer to your bank account. In this case, you will be asked to link your bank account by entering your details. How can I add my bank account? Go to "Manage: Cards and bank accounts" Click on "Add a bank account" If you wish, enter a new title to replace

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In order to sell your items, you must first create your store and configure your settings. Creating a store is completely free.To select your options, go to store creation and complete the four steps. Define each parameter and go to the next step easily by validating each step at the bottom of the page. You can also go back at any time if you need

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Creating a fee template based on the total amount of your invoice is highly recommended if you sell valuable items. To create the template Go to the "Fee templates" page Select "Amount" in the “Type of fee template" sectionIf you have already created a fee template, click on "Add a new fee template" first Set shipping fees by delivery zone You wil

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